IMPORTANT

All our products are hand-made and made-to-order for each purchase. Each piece is completely handcrafted by the designer for hours. Usually each order (under 5 products) takes is 2-3 business days, 6 - 10 products take 5-7 business days, above 10 products purchasing needs to contact us with E-mail: order@simplerituals.it

中文：由于目前和新团队正在中国上海建立和培训新工作室，所有订单目前将从上海或香港发货。在此期间，建议中国及其他亚洲国家的客户直接访问Simple Rituals中国淘宝旗舰店网站进行购物。来自中国地区以外的买家如产生关税，我们会配合买家清关，但如产生税费需买家自己承担，如不配合海关清关或拒收包裹，将会对您的个人信用产生影响。感谢您的理解！非常感谢！

EN：Due to the ongoing establishment and training of a new studio and team in Shanghai, China, all orders will currently be shipped from Shanghai or Hong Kong. During this period, we recommend that customers in China and other Asian countries visit the Simple Rituals China Taobao flagship store for their purchases. For buyers outside of China, we will assist with customs clearance; however, any applicable taxes will be the responsibility of the buyer. Failure to comply with customs procedures or refusal to accept packages may impact your personal credit. Thank you for your understanding! We greatly appreciate it!

IT：A causa della creazione e della formazione di un nuovo studio e di un nuovo team a Shanghai, in Cina, tutti gli ordini saranno attualmente spediti da Shanghai o Hong Kong. Durante questo periodo, ti consigliamo di visitare il negozio ufficiale Simple Rituals su Taobao in Cina per effettuare i tuoi acquisti. Per gli acquirenti al di fuori della Cina, forniremo assistenza per lo sdoganamento; tuttavia, eventuali tasse applicabili saranno a carico dell'acquirente. Il mancato rispetto delle procedure doganali o il rifiuto di ricevere i pacchi potrebbero influire sulla tua reputazione creditizia. Grazie per la tua comprensione! Ti ringraziamo molto!

SHIPPING from Shanghai or Hong Kong:

According to the above message, ALL orders will send out from Shanghai or Hong Kong, FREE 3-5 working days shipping when you Purchase over 100 euro in Asia (Except China. ) FREE shipping when you purchase 200 euro for worldwide country. 

This means that no matter what type of shipping option you choose at check-out, we still need the production time stated on the item/items from your purchase before we ship your order out. 

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SHIPPING from Italy

Default Carrier: DHL, FedEX or TNT

Standard shipping: 

1- European: Purchase 1-99€, delivery cost is 16€/ Italy internal 9 euro.

2- Asian( Korean, Japan, China, Thailand etc. ): Purchase 1-99€, delivery cost is 35€; Purchase 100-199€, delivery cost is 16€

3- Middle East Area( including Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates and Yemen etc. ): Purchase 1-99€, delivery cost is 52€; Purchase 100-199€, delivery cost is 32€.

4- Americas: Purchase 1-99€, delivery cost is 30€; Purchase 100-199€, delivery cost is 15€

FREE shipping( Only when the order is complete) : 

1- European: Free shipping when you purchase over 100€.

2- Other countries in the world: Free shipping when you purchase over 200€.

RETURN & EXCHANGE

If you're not happy with your new item, we will accept a return or exchange on merchandise purchased at simplerituals.it within 2 days( 48 hours) after the item is received. If this timeframe has passed, we can not accept a return.

Situation a - NOT MY STYLE :< 

To request a return or exchange, please email help@simplerituals.it with your reason. In this event, the customer is responsible for all shipping costs. 

Situation b - FAULTY items or REPAIRS

If there is a quality issue when you receive your product, please contact us through email with photos which could describe the situation clearly and reason to help@simplerituals.it  In the event, we will check with delivery company together to see who would responsible with the return delivery fee. 

• Please note that the original shipping costs paid by the customer will not be refunded.

• Items must be sent back unused, undamaged, in their original packaging.

• Items returned without our knowledge will not be accepted and will be returned to the sender.

• We will not accept returns, and are not responsible for Simple rituals Jewelry items purchased from other retailers.

​- All items purchased during our sales, are considered final sale and cannot be returned or exchanged.

REPAIR & MAINTENANCE

• Within 3 months after receiving the order (from the date you received the jewelry), you can enjoy free warranty service, you only need to bear the round-trip shipping. If the warranty period is exceeded, the cost will be charged according to the actual product, and the maintenance cycle is 10 working days. Please contact help@simplerituals.it